Please be familiar with Singgahsana
Lodge and Village House Terms and Conditions before making any reservation or
before staying with us. Continue with your reservation only if you are
agreeable to these terms and conditions.
SINGGAHSANA LODGE & VILLAGE HOUSE
TERMS & CONDITIONS
Please be advised
that by making a reservation and staying at the Singgahsana
Lodge and/or the Village House, you agree to be bound by these terms and
conditions.
1.
DEFINITION
1.1.
'RM'
denotes Ringgit Malaysia.
1.2.
'RWMF'
means 'Rainforest World Music Festival', an annual event that happens from the
2nd Friday of July for 3 days.
1.3.
'Cancellation'
means you inform Singgahsana Lodge by email or by fax
at 082 429267
1.4.
'No
show' means you did not inform Singgahsana Lodge by
email or by fax at 082 429267 or you did not check in within 2 hours of your
estimated time of arrival (ETA) in Kuching, Sarawak, Malaysian Borneo
1.5.
'Walk Ins' mean guests who do not utilise our on-line
reservation system, www.mobile88.com.
1.6.
'Confirmed
reservation' means a booking whereby all room bills has been fully settled
1.7.
'Outstation
cheques' means cheques that
is not issued by a bank in Kuching
2.
GENERAL RESERVATIONS
2.1 We reserve the right to decline a
booking or to refuse entry to accommodate any person(s) or group who in our
opinion, are not suitable to occupy. In this case no reasons will need to be
given and the contract shall be discharge without further liability on either
party.
2.2 If we are prevented by any circumstances
beyond our control from making the accommodation available on the day of hire
commencement, and cannot provide a suitable alternative, we will refund all
monies already paid, but no further liability shall be accepted.
2.3 Rates quoted in www.singgahsana.com and
in www.villagehouse.com.my are nett,
per night and inclusive of breakfast.
2.4 The maximum occupancy for each room type
is as follows:-
Singgahsana Lodge
Honeymoon Suite - 2
persons
Double Room - 2
persons
Twin Ensuite - 2 persons
Twin with Shared Toilet and
Shower - 2 persons
Family Ensuite
- 4 persons
Family with Shared Toilet and Shower
- 4 persons
Dorm Bed - 1 person
Village House
Rajah Room - 2 persons
Village Double - 2 persons
Village Twin - 2 persons
House Bed - 1 person
2.5
Bills
must be paid via one of the following mode:-
i) Cash;
i)
Credit
card payment in the premise of Singgahsana Lodge and
Village House. Payment by this method
will entail a service charge of 3% on top of your bill. A minimum bill amount
of RM100 is required;
ii)
Cheque made payable to 'Singgahsana
Lodge'. Only Malaysian issued cheque is acceptable.
All outstation cheque should include an additional
RM1.00; and
iii)
Our
on-line payment gateway is via an independent service provider, www.mobile88.com.
Kindly read and be familiar with their terms and conditions.
2.6 Singgahsana
Lodge and Village House at its absolute discretion reserve the right to impose
a minimum stay requirement coinciding with specific events.
In the case of RWMF:-
For Singgahsana
Lodge, the minimum stay is 3 nights and it must coincide with the 3 nights of
the RWMF.
For Village House, the minimum stay
is 4 nights. 3 of the 4 nights must coincide with the 3 nights of the RWMF.
Singgahsana Lodge and Village House at their
discretion reserves their right to release their rooms/beds
below the required minimum stay closer to the date of the event.
2.7 Singgahsana
Lodge and Village House may offer packages to coincide with specific events.
In the case of RWMF:-
For Village House, the Village Festival Package includes:
4 Nights Accommodation for 2 for each Room booked and/or
4 Nights Accommodation for 1 for each House Bed booked
4 Full Breakfasts for each pax
3 Set Dinners (3 Course Meal) for each pax on RWMF
dates only
Scheduled Transfers to the Festival Venue on RWMF dates only
Service Charges
Government Charges
3.
HOW TO BOOK A ROOM/BED
3.1 WALK-INS
3.1.1. Pay your bills in full
3.1.2. No refunds will be entertained. Refer to
Clause 4 for procedures to change a confirmed reservation.
3.2 ONLINE RESERVATION
3.2.1. To book on-line, please ensure that:-
i) Your
arrival date is not less than 48 hours from time of booking;
ii) You are not using a 3rd party
credit card; and
iii) You are not a resident of Kuching, Sarawak
(applicable to Singgahsana Lodge only)
3.2.2.
Your
on-line reservation is confirmed only when it has been fully paid as confirmed
by our payment gateway, www.mobile88.com PROVIDED ALWAYS that Singgahsana Lodge and Village House will not honour any reservation and will release all your bookings
for re-sell without any refunds made to the guest for the following reasons:
i) Guest
being a resident of Kuching, Sarawak
ii) Inaccurate or falsified information
provided
iii) The person checking in does not correspond
to the name on the credit card used for the reservation [see 3.2.1 (ii)]
iv) Guests failing to check-in within 2 hours of their arrival
time in Kuching
3.2.3. In the event that the room (s) booked is not
tailored for the number of persons checking in [see 2.4], extra charges will be
imposed. Extra charges imposed shall be RM30.00 (RM50.00 during RWMF) nett per person per night inclusive of breakfast at Singgahsana Lodge and RM88.00 (RM150.00 during RWMF dates) nett per person per night inclusive of breakfast for
Village House.
3.2.4. Clause 3.2.3 is only applicable where Singgahsana Lodge and Village House deem that the room is
able to accommodate an additional occupant.
3.2.5 No refunds will be entertained. Refer to
Clause 4 for procedures to change a confirmed reservation.
3.2.6. You will hereby acknowledge and agree that
your personal data has been given to us for the purposes of securing room
bookings, and providing you with confirmation of the said booking, accounting
and billing, checking credit or other payment cards, credit card payments,
administrative and legal purposes (if any), statistical analysis and helping us
in any future dealings with you. For these purposes, by entering into these
accommodation reservations with us, you authorize us to retain and use your
personal data within our own establishments.
4. PROCEDURES
TO CHANGE A CONFIRMED RESERVATION
i) Any
changes of dates to your original reservations must be notified to Singgahsana Lodge and/or Village House via email, fax or
in-person;
ii) All reservation changes must be made
before 48 hours of your arrival date;
iii) A non refundable administrative fee of
RM30.00 will be imposed on every change made;
iv) All reservation changes are subject to room
availability;
v) Unlimited number of changes allowed but
subject to Clause 3.1 (iii);
vi) Should your new reservation be for a
shorter number of nights, all booking made for that cancelled night will be
cancelled and monies forfeited and Singgahsana Lodge
and Village House will be at liberty to release the room/bed for resell;
vii) Bookings are non transferable;
viii) Should the value /costs of your new
reservation be less then your previous booking, the difference would be
forfeited; and
ix) Should the value of your new bookings be
of a higher value then your previous booking, you will be liable to pay the
difference upon check in or unless otherwise directed.
5. PROCEDURES FOR CHECK INS
All guests are required to:-
i) Fill in Guest
Registration Form;
ii) Present their valid international
passports upon check in for verification;
iii) Pay your room bills in full or if you have
booked online, produce your Payment Voucher with your Reference ID number; and
iv) Pay a refundable deposit of RM50.00 per bed/room
(applicable to Singgahsana Lodge only). By furnishing
Singgahsana Lodge with the refundable deposit, guests
are agreeable that the charges under 7.2 (if applicable) will be deducted from
the refundable deposit.
6. ARRIVALS/DEPARTURES
6.1 CHECK IN AND CHECK OUT TIMES
Our check-in time is from 1300 hours and our check-out
time is by 1100 hours.
All efforts will be made to have your room/bed ready by
our official check-in time of 1300 hours. However, Singgahsana
Lodge and Village House will not be liable to anyone should the room/bed is not
made available by 1300 hours.
6.2 Late check-outs may be available upon
prior arrangement at full room/bed rate; please liaise with the Front Office
Desk to discuss this option SUBJECT TO AVAILABILITY.
6.3 Guests are expected to check-in within 2
hours of their ETA/Arrival in Kuching. Failure to
check in within the 2 hours will give Singgahsana
Lodge and Village House the liberty to release the room for sale in its
entirety and all monies paid for the booking forfeited. You are required to
provide us with your travel details when making your reservations. Singgahsana Lodge
and Village House will make efforts to check from the airport authorities (if
you are flying) or with the boat or bus terminals to confirm your estimated
time of arrival.
6.4 Guests having overstayed their
reservation period (no prior arrangements made for extension) are liable to pay
for the extra night (s) accommodation rate SUBJECT TO BED/ROOM AVAILABILITY.
However, in the event that the bed/room used is
pre-booked by another incoming guest and the current occupying guest in
question is not immediately reachable, the Guests who is still occupying the
room/bed fully authorise Singgahsana
Lodge's and Village House's personnel to vacate the bed/room and remove the
guest's belongings for storage pending further arrangements and Clause 8
applies.
7. SINGGAHSANA LODGE & VILLAGE HOUSE
PROPERTIES
7.1 On check-in all guests will be provided
with linen/blanket and keys/smart cards. These items remain the property of Singgahsana Lodge and are to be returned upon check-out.
7.2 Guests are agreeable that the following
charges are chargeable. Guests from Singgahsana Lodge can utilize their refundable deposit to
pay towards these charges. In the event
that the amount chargeable is more then the deposit, the Guest is liable to
make good the difference. All chargeable will be charged to the individual
concerned, or if appropriate, the Group Leader.
Guests from Village House will be billed accordingly and to be paid in
full upon check out.
7.2.1.
For
the lost or damage to the following items, the replacement charges are:-
RM20 for a room key;
RM20 for the access card
RM20 for each pillow case
RM20 for each pillow
RM20 for each leaf soap dish
RM20 for each clothes hanger
RM30 for towels
RM40 for each toothbrush container
RM50 for each mattress protector
RM50 for each soap, shampoo, conditioner
or body lotion dispenser
RM80 for each hair dryer
RM80 for each clothes hanger pole
RM80 for each electric kettle
RM100 for each throw cushion
RM100 for each portable emergency
torch light
RM100 for each bed sheet;
RM100 for each blanket
RM100 for each duvet cover
RM200 for each duvet
RM350 for each DVD Player
RM500 for each mini bar fridge
RM600 for each mattress
RM800 for each four poster bed
mosquito net
RM4,000 for
each plasma television
7.2.2. For deliberately marking and damaging linens,
artworks, any other Singgahsana Lodge & Village
House properties - house penalty of RM50 in addition to the replacement charges
and eviction with no refunds
7.2.3. House penalty of RM50 for smoking in
non-designated areas or eviction with no refunds
7.2.4. House penalty of RM50 for deliberate actions
to cause damage or soil Singgahsana Lodge's toilets,
bathrooms and its properties or eviction with no refunds
7.3. The Singgahsana
Lodge and Village House Management reserves their absolute right to have access
to rooms for the purpose of maintenance, cleaning or any other reason deemed
appropriate.
8.
PERSONAL PROPERTY
8.1 Singgahsana
Lodge and Village House do not accept liability for the death, sickness or
injury to any guest or for the loss, theft or damage to any guests' property
however sustained or caused.
8.2 It is the responsibility of the guest to
ensure that their belongings are secure at all times.
8.3 Guests are welcome to make use of the
safe deposit at the Front Office.
9.
PETS
9.1. Sorry, pets are not permitted in Singgahsana Lodge and Village House at any time except
Guide Dogs.
10. HOUSE RULES
10.1. General
10.1.1. It is the responsibility of the guest to
ensure that his/her behaviour does not detrimentally
affect the comfort or safety of other guests in the properties.
10.1.2. We reserve the right to repossess the
accommodation at any time where any damage or inappropriate behaviour
has occurred. In such a case we shall not be liable to make a refund of any
portion of the amount already paid.
10.1.3. Singgahsana Lodge
and Village House Management stresses that the usage, possession, trafficking
of illicit drugs is a serious offence in Malaysia, and may carry the death
sentence.
10.1.4. Singgahsana Lodge
has a strict no-smoking policy (see 7.2.3.)
10.1.5. Consistent with local custom and practice
all footwear MUST NOT be worn within Singgahsana
Lodge and specified areas within the Village House.
10.1.6. Facilities within Singgahsana
Lodge and Village House are strictly for the benefit of in-house guests and
property owners and their guests only.
Access to Singgahsana
Lodge and Village House is restricted only to in-house guests and property
owners and their guests at all times.
10.1.7. Guests are not permitted to have visitors
within Singgahsana Lodge and Village House.
10.1.8. Singgahsana Lodge
and Village House subscribe to eco-friendly ideals and guests are requested to
avoid waste and to be responsible in their use of electricity, water and other
resources. Kindly deposit any waste that cannot be avoided into the appropriate
waste baskets.
10.1.9. In the Singgahsana
Lodge dorm rooms, the quiet time for sleeping is from 2230 hours to 0700 hours.
Out of courtesy to fellow travellers, please be very quiet if you come in late or
leave early. Listening of music or radio should be with headphones.
10.1.10.
Do
not store food in your room, these attract bugs.
10.1.11.
Do
not steal from Singgahsana Lodge or Village House and
do not remove other person(s) properties.
10.1.12.
DO
NOT use your own sleeping bags at any time whilst at Singgahsana
Lodge or Village House.
10.1.13.
Guests
are expected to leave their beds/rooms in a reasonable state and if not may be
charge an extra cleaning fee as deemed appropriate by Management (see 7.2.).
11. ADDITIONAL
TERMS AND CONDITIONS FOR VILLAGE HOUSE
11.1
As
we have our full kitchen and bar, no outside food or drinks are to be consumed
within the Village House and No cooking in the room. We also serve non-halal food.
11.2
Food
& Beverage and other incidentals to be settled upon check out
12. Singgahsana Lodge reserves the right to
amend add or delete any of the terms and conditions herein whenever
appropriate without any notice whatsoever.
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